FAQ

How to become a client?

Go to our home page and select the menu item ” Products ” . We offer packages with 3-month , 6-month and 12 – month maturity . All packages do not extend automatically and ends with reaching the end of the agreed contractual period , without having to terminate . What we mean by fairness .

Can I try Globhob suggested ?

Yes , you can also use it as a non – customer the hotel search as usual and you are also as a member of the available hotel results with prices shown . However, you can perform the permission booking . So you can before buying a package but already inform how high the potential savings for your travel needs and whether it is worth buying a package for you . What we mean by fairness .

Can I change my package?

No. Subsequent reduction of the contract period is not possible . Should you require an extension of the term , you can simply buy another pack accordingly.

I will be noted to announce me , although I am already registered?

Log -in data checked ?
Have you logged in with your customer data ? Use the correct log-in information ? If you no longer think of your personal password , please click ” Forgot Password”.

How can I cancel my purchased package ?

A partial or full refund of the purchase price of your package is excluded . Cancellation is not necessary since the packet delay not automatically renewed .

Can a purchased package is transmitted ?

A purchased package can not be transferred to another person .

When does the validity of my package starts ?

The Gültigkei begins with payment of the purchase price .

Where can I find answers to other questions ?

For further questions please contact our Customer Service like . This can be found under ” Contact ” .

I get an error message when I try to register ?

Have you perhaps already with us with the
specified E -Mai Address registered and have an account ? If you have already created an account , please try to log in again and get possibly ” forgot password ” function in the “My Account ” . If the error message continues , or other problems arise in the application , then you like to contact our Customer Service . This can be found under ” Contact ” .

I have forgotten my password. What can I do?

No problem. Simply use “Forgot Password ” in the login box function .

the package renew itself automatically ?

We offer packages with 3-month , 6-month and 12 – month maturity . All packages do not extend automatically and ends with reaching the end of the agreed contractual period , without having to terminate . What we mean by fairness .

Can I suspend my contract?

No. Unfortunately this is not possible.

What payment methods are possible ?

Paypal is a safe and easy way to pay for your reservation . If you do not have PayPal account , simply enter your credit card details and complete the secure payment . If you have a Paypal account , it’s even easier to sign up easily and select your preferred as usual Paypal payment method.

When does my access when my package expires?

Your access ends at 24:00 on the last day of your completed contract period . Please note that all booked hotel stays must end within the contract period .

Can I change the duration of my package ?

Nein. Eine nachträgliche Verkürzung der Vertragslaufzeit ist nicht möglich. Sollten Sie eine Verlängerung der Laufzeit wünschen, können Sie einfach ein weiteres Paket entsprechend erwerben.

How secure is the payment system ?

For a completely secure payment process , we use the SSL encryption protocol which guarantees the complete security of the information transmitted . Your payment details are encrypted at all times .

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Where can I find information about my payments and receipts ?

You will find the corresponding function in your personal customer area under ” MY GLOBHOB ” .

How do I change my password?

Sie finden die entsprechende Funktion in Ihrem persönlichen Kundenbereich unter “MY GLOBHOB”.

How can I change my customer data ?

You will find the corresponding function in your personal customer area under ” MY GLOBHOB ” .

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Nam eu condimentum justo, sit amet bibendum est. Proin interdum fringilla libero, eget imperdiet tortor iaculis et.

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Duis tempus imperdiet dui eget porta. Mauris et mi tempor, accumsan turpis sodales, molestie ex.

Morbi sit amet urna quis lectus venenatis ultricies?

Duis tempus imperdiet dui eget porta. Mauris et mi tempor, accumsan turpis sodales, molestie ex. Morbi dictum neque quis hendrerit tristique. Morbi quam nunc, viverra et nulla sed, egestas rhoncus est. Morbi sit amet urna quis lectus venenatis ultricies. Phasellus convallis urna tortor, a tempor velit sodales sed.

Curabitur eget ullamcorper metus?

Praesent porttitor quam felis, eleifend ultricies lorem vestibulum eu. Mauris congue viverra tortor porttitor facilisis. Proin vitae consectetur lacus. Aliquam erat volutpat. Vestibulum nec odio non metus ultrices fermentum. Vestibulum vulputate posuere nisl, a laoreet ex dapibus non. Vivamus faucibus urna ac ipsum malesuada, sit amet fermentum neque tempor. Curabitur eget ullamcorper metus, nec tincidunt mauris. Fusce id bibendum augue.

How can I receive invoices for my bookings ?

You will find the corresponding function in your personal customer area under ” MY GLOBHOB ” .

Can I change a booking ?

No. but you can cancel an existing reservation and book again with the new data . Please always note the respective valid cancellation conditions of your booking .

Can I cancel a booking?

Yes. You can cancel before departure an existing reservation anytime . Please always note the respective valid cancellation conditions of your booking .

How to book more rooms to my existing booking ?

You can download a Booking not change , but cancel and book using the new data . Please always note the respective valid cancellation conditions of your booking .

Wie erhalte ich meinen Hotel-Voucher?

Your hotel voucher you can download just after payment of the price . You will find the corresponding function in your personal customer area under ” MY GLOBHOB ” .

I have problems in my hotel . What can I do?

If you are not satisfied with the services of the hotel , you report any defects first at the front desk . If your problems can not be solved just contact us at the contact details are given on your voucher.

Are the prices per room or per person ?

All prices are always Prices are per room .

Are the prices for the booking guaranteed ?

Yes. The posted room rates are guaranteed for the booking made ​​.

To date information provided relates to the time zone of the customer or to the local hotel time ?

Dates and times always relate to the local hotel time at your destination.

Why do the prices when I go back later to the page ?

Prices and availability are subject to market fluctuations and may be up to a booking change at any time .

Are cots available ?

If you enter the number and age of the child in your search , show the results Room Information for rooms, providing an extra bed .

Do I need to confirm my booking directly with the hotel ?

No. You only need to print the hotel voucher and present at check-in at the hotel.

I called the hotel and there is no reservation for me before .

the names of their guests in some cases the hotels have only a few days prior to arrival at hand. Although the names of the guests are not present in the hotel system , we assure you that your reservation is guaranteed .

When do I pay my booking?

If not specified ans , pay your booking directly online.

What is PayPal?

Paypal is a safe and easy way to pay for your reservation . If you do not have PayPal account , simply enter your credit card details and complete the secure payment . If you have a Paypal account , it’s even easier to sign up easily and select your preferred as usual Paypal payment method.

How do you guarantee a secure payment process ?

For a completely secure payment process , we use the SSL encryption protocol which guarantees the complete security of the information transmitted . Your payment details are encrypted at all times .

My Kredikarte was rejected . What should I do?

Your credit card may have been rejected for various reasons : We do not accept the credit card type , you have reached your spending limit , the amount is higher than existing balances ( prepaid or debit cards ) , it is an error in the input on the web site credit card number , the expiration date or the security code , your card is authorized not applicable to online payments , you can make with your card payments in the currency you selected , computer errors or slow Internet connection . Please note that the customer service team can provide you with any further information about the error because we do not have access to your credit card information .

Use my personal information?

We take privacy very seriously. Your personal information will not be exposed to third parties. Your information is only used to the extent which is necessary for the proper booking processing .

I want to send my booking request?

Your request will be passed to the hotel , but they are subject to availability and can not be guaranteed . Some requests can fees to be drawn ( z . B. garage, parking , … ) . These extras will be paid at the hotel.

I have canceled a booking already paid . How do I get the money already paid back ?

In the event that you have your cancellation the right to a refund , you will receive the appropriate amount automatically refunded to your Paypal account . ( DURATION ??? , What if a PayPal account ??? Let the credit card data ??? )

Where can I find the cancellation policy ?

The cancellation policy look at jedemeinzelnen Hotel listing in the results of your hotel search – ie always before reservation.

How can I cancel a reservation ?

You will find the corresponding function in your personal customer area under ” MY GLOBHOB ” . then have to be explained in more detail …

Can I give a package ?

Yes. When customer data during the registration , however, the data of the recipient must be entered .

What are the advantages of buying a package ?

GlobHob offers a new , revolutionary way to book hotels at cheapest prices. All other vendors propose at each booking their respective margin / commission on the hotel price . GlobHob is quite different ! We charge no commission ! Only the low payment fees charged to us by the payment services , we need our customers to bill . You acquire by purchasing one of our packages the right during the contract period to make as many reservations to these special conditions – and that for up to 10 rooms per booking and the corresponding number of fellow ! The price of the packages you have usually already saved (depending on the hotel category , length of stay and the number of passengers ) with the first booking . From then you can save money with every booking . The more you buy , the greater your savings .

I want to receive newsletter anymore ?

GlobHob offers a new , revolutionary way to book hotels at cheapest prices. All other vendors propose at each booking their respective margin / commission on the hotel price . GlobHob is quite different ! We charge no commission ! Only the low payment fees charged to us by the payment services , we need our customers to bill . You acquire by purchasing one of our packages the right during the contract period to make as many reservations to these special conditions – and that for up to 10 rooms per booking and the corresponding number of fellow ! The price of the packages you have usually already saved (depending on the hotel category , length of stay and the number of passengers ) with the first booking . From then you can save money with every booking . The more you buy , the greater your savings .

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